STORE POLICY

Last updated: [11/02/2026]

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Welcome to Woman Mark.

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This page outlines the policies and terms that explain how our purchasing, delivery, exchange, return, refund, and data usage processes work.

Customer Service:

● WhatsApp: +55 42 9 9935 3914
● Email: womanmark2@gmail.com
● Hours: Monday to Friday, 9:00 AM – 6:00 PM
● Average response time: 24 hours

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Table of Contents

1. Delivery and Shipping
2. Exchanges, Returns, and Refunds
3. Privacy Policy (LGPD)
4. Terms and Conditions of Use
5. Cookies and Technologies
6. Contact and Support

1) Delivery and Shipping

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1.1 Order processing
Once payment is confirmed, your order will enter the processing stage
(picking/packing) within 1 business day.

1.2 Delivery timeframe
Delivery times may vary based on:
● Postal code (CEP)/Region
● Item availability
● Logistics/carrier
The estimated delivery time is provided at checkout, before you finalize your purchase.
Average estimate (optional): 7 business days.

1.3 Shipping costs
Shipping costs are calculated automatically at checkout, based on your postal code (CEP) and current policies.
In the event of a special promotion (e.g., free shipping), the applicable terms will be clearly stated on the website.

1.4 Tracking
When available, a tracking number will be sent to your email or WhatsApp once the order has been dispatched. 1.5 Delivery attempts and incorrect address
It is the customer's responsibility to provide the correct address. If an order is returned due to an incomplete/incorrect address or because there was no one present to receive it, reshipment may require an additional shipping fee, or a partial refund may be issued, depending on an assessment of the specific case and logistical costs.

1.6 Delays and events beyond our control
Delays may occur due to external factors (e.g., periods of high demand, logistical issues, weather, strikes, or local restrictions). Should a delay occur, our team will provide guidance via our support channel.

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2) Exchanges, Returns, and Refunds

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2.1 How to submit a request

To request an exchange, return, or refund, please contact us via:

● WhatsApp: +55 42 9 9935 3914
● Email: womanmark2@gmail.com
Please provide:
● Order number
● Buyer's name
● Reason for the request
● Photos/video (in cases of defects or damage)

2.2 Request timeframe
Requests for exchanges or returns must be made within 7 calendar days of receiving the product.
Important: Please ensure this timeframe aligns with your actual operational capabilities and the regulations applicable to your specific product type. If in doubt, consult with your legal department.

2.3 Product condition for returns/exchanges
To be eligible for a return or exchange, the product must be:
● [free from signs of use / in its original packaging / complete with all accessories / etc.]
● [with tags/seals intact, if applicable]
We reserve the right to deny a request if there is evidence of improper use, mishandling, or if any items or accessories originally included with the product are missing. 2.4 Defective/Damaged Product
If a product arrives defective or damaged, we will evaluate the case and provide instructions for an exchange or refund, subject to analysis and verification (via photos/video).

2.5 Refund
If approved, the refund will be issued via:
● [original payment method / credit card chargeback / Pix / store credit]
Estimated timeframe after approval: 1 business day (may vary depending on the payment method and financial institutions).

2.6 Return Shipping
Clearly define the following (choose the option that aligns with your business operations):
● In the event of a defect/damage: [the store covers the shipping costs / we will provide instructions]
● In the event of a change of mind/cancellation: [the customer covers the shipping costs / store policy applies]

2.7 Ineligible Items (if applicable)
Certain items may not be eligible for exchange or return due to hygiene, personal use, or consumption-related reasons. Examples include: [e.g., intimate apparel, opened cosmetics, personalized/customized items].
If you sell such products, please list them clearly here.

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3) Privacy Policy (LGPD)

Woman Mark respects the privacy of your data. We use personal information solely to process orders, provide support, and improve your experience.

3.1 What data we collect

We may collect:
● Name, email, phone number
● Shipping and billing addresses
● Payment information (processed by third-party providers; we do not store sensitive data beyond what is strictly necessary)
● Order history
● Browsing data (e.g., IP address, device information, pages accessed), where applicable

3.2 How we use your data
● Processing purchases, payments, and deliveries
● Customer service and support
● Fraud prevention and security
● Improving your experience on the website
● Marketing and communications (when authorized, where applicable)

3.3 Sharing with third parties
If necessary, your data may be shared with partners essential to our operations, such as:
● Payment processors
● Shipping/logistics providers
● Email/CRM services
● Advertising/analytics platforms (where applicable)
This is always done for the purpose of facilitating our services and/or improving your experience, in compliance with applicable law.

3.4 Your rights (LGPD)
You may request:
● Access to your data
● Correction/updating of your data
● Deletion of your data (where applicable)
● Information regarding how your data is used and shared
To make a request, please contact us at: womanmark@gmail.com or via WhatsApp at +55 9 9935 3914

3.5 Security
We implement security measures to protect your data; however, no system is 100% secure. In the event of a significant incident, we will follow appropriate procedures for communication and mitigation.

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4) Terms and Conditions of Use
By making a purchase at Woman Mark, you agree to these terms.
4.1 About the store
Woman Mark sells clothing and accessories.

4.2 Product information
We strive to provide descriptions and images that are as accurate as possible. Nevertheless, there may be variations regarding:
● color/shade (due to screen settings/lighting)
● production batch/model
● minor specifications provided by the supplier

4.3 Prices and promotions
Prices and promotions are subject to change without prior notice; however, this does not affect orders that have already been completed.

4.4 Customer responsibility
The customer is responsible for:
● Providing accurate information at checkout
● Monitoring order-related communications
● Ensuring that someone is present at the provided address to receive the delivery

4.5 Misuse and fraud
We reserve the right to cancel orders suspected of fraud or those containing payment or data inconsistencies, following an internal review.

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5) Cookies and Technologies
We may use cookies and similar technologies to:
● maintain website functionality
● remember user preferences
● measure performance and improve the user experience
● (optional) personalize advertisements, where applicable
You can manage cookies through your browser settings.

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6) Contact and Support
Official channels:
● WhatsApp: +55 9 9935 3914
● Email: womanmark2@gmail.com
● Business hours: Monday to Friday, 9:00 AM to 6:00 PM